Refund policy
Return Eligibility
We accept returns for eligible items within 30 days of delivery.
To be eligible for a return, items should meet the following conditions:
- In good condition
- Free from excessive use, damage, or visible wear
- In original packaging whenever possible
- With all original tags, accessories, and components included
Items may be lightly handled or tried on for inspection purposes, but they should remain in good condition and should not show signs of heavy use or damage.
Return Process
To start a return, please contact our customer service team:
After your return request is approved, we will provide return instructions.
Please follow the instructions provided to help ensure the return is processed smoothly.
Return Shipping
We offer free return shipping for eligible returns.
Once the return is approved, a return shipping label will be provided.
The return label should be included inside the return package before shipping it back.
Returns sent without prior approval may not be accepted.
Exchanges
We do not offer direct exchanges at this time.
If a different item is needed, customers may return the original order and place a new order separately.
Refunds
Once the returned item is received and inspected, we will notify you of the refund status.
If the return is approved, refunds will be issued to the original payment method.
Refund processing time is typically 5–10 business days, depending on the payment provider or bank.
Processing times may vary slightly depending on financial institutions.
Non-Returnable Situations
Returns may not be accepted in the following situations:
- Items returned after the 30-day return period
- Items not in original condition or missing parts
- Items showing signs of excessive use, damage, or improper handling
- Items returned without prior authorization
Contact Us
If you have any questions about returns or refunds, please contact us:
We aim to respond within a reasonable timeframe during business days.